Frequently Asked Questions
How do I place an order?
At Goodies Galore, we make coming up with the perfect gift a breeze by accepting orders in 4 ways:
- You can visit our shop until you find the basket you’d like to order, then simply click the “Add to Cart” button on the basket’s description page, and continue through the checkout process. We’ll get started on your basket as soon as we receive payment, and have it delivered on the date you specify.
- You can call us at 1 (800) GOODIES and place an order over the phone, and pay either with credit card over the phone or cash / cheque upon delivery.
- You can print a copy of our order form, fill it out and fax it back to us at:
- You can email us with your basket specifications, shipping / billing address, and your preferred method of payment and we will process your order right away.
Is it safe to order over the Internet with my credit card?
Yes! We have been accepting credit cards online since 2005. We use the most secure method of online payment available to handle all credit card processing. A credit card number, expiry date, 3/4 digit security code and credit card billing address are required to process all orders to ensure YOU have the card with you and have authorization to use it.
Can I customize a basket?
Absolutely. You may customize any gift Baskets by substituting items. If ordering online, simply type in your substitution request under “additional information or special requests” area or contact us via phone or email. Fruit Baskets CAN NOT be customized.
How much do custom design baskets cost?
Substitutions of equal value are no extra charge. For more complex custom baskets, we will work with you to design the basket to suit YOUR price and gift needs.
Can I send gifts to multiple addresses?
At this point, our shopping cart will only accept 1 delivery address. For multiple addresses, please download our order form and fax or email it back to us to process.
What is the delivery cost for LOCAL areas?
All deliveries are charged a shipping & handling fee of $2.00 per item, which covers the additional packaging needed to insure a safe arrival and to get to it’s final destination in one piece.
What are delivery times?
When ordering, you can choose what date you’d like to have the baskets delivered and your preferred time of delivery. All deliveries are made between the hours of 10am – 4pm & 6pm – 7pm Monday – Saturday.
Can you deliver Same Day?
Generally we need a minimum of 24 – 48 hours notice for delivery, however we do accept rush orders for same-day delivery if the order is received before 9am. There is an extra charge of $5.00 per item for rush orders.
How will my order be shipped?
All of our deliveries are made in person by a Goodies Galore representative who presents your gift to the recipient with a warm, friendly attitude will leave them astounded with the quality & value of your gift.
What if the recipient is not home when the gift is delivered?
The courier will first try to leave it with a neighbour. If no neighbours are home, they will leave it in a safe (ie. on a covered porch) and visible place. In either case, a delivery notice will be put on the door.
If all else fails, the courier will try to call the recipient to make alternative delivery arrangements. Goodies Galore will also contact you the sender, should there be any delivery issues.
Can I include alcohol in my basket?
Goodies Galore is not licensed to sell or ship alcohol. We would be happy to include an NSLC Gift Card in the basket as an alternate.
Is there sales tax on my order?
All of our baskets are charged the Nova Scotia standard sales tax of 15%. Our HST number, as registered with the Canada Revenue Agency is: 844541482RT0001
Will my gift look identical to the one in the picture?
Our gifts will come with the same exact items that are described in the product description. During busy holiday seasons we may substitute a product that is out of stock with a similar product of equal or greater value so the value of the gift is not changed. As well, we may substitute delicate chocolates in the hot summer months to prevent melting. We update our website daily with any changes and or substitutions.
